Google could be shutting down the Google Business Profile chat and contact records feature on July 31, 2024. Google will stop allowing new chats to be initiated beginning on July 15, 2024 after which will absolutely disable the chat and call history features on July 31, 2024.
What Google said. Google despatched out numerous sorts of emails to companies, depending on if they makes use of the chat or name history feature. The email says:
“We are attaining out to share that we are able to be winding down Google’s chat and speak to history capabilities in Google Business Profile on July 31, 2024. We renowned this may be tough information – as we always enhance our equipment, we every now and then should make hard decisions which might also impact the businesses and companions we work with. It’s essential to us that Google remains a helpful companion as you manipulate your commercial enterprise and we remain dedicated to this task.”
Important dates. Here are the upcoming dates you need to be aware of:
July 15, 2024: Searchers will not be able to start new chat conversations together with your commercial enterprise from Google Maps or Google Search. However, searchers which might be already in current chat conversations could be notified that chat might be phased out.
July 31, 2024: The chat functionality in Google Business Profile will quit absolutely and you’ll now not receive new chat messages. You will also not be capable of see your Google Business Profile name history in Google Business Profile.
History down load. You can download your chat and make contact with history from Google Business Profiles, so you can store them someplace. At some point, Google will delete the records.
The email. Here is a screenshot of the email I received:
Why we care. If you used those functions in your enterprise, please be aware they’re going away quickly. You can also want to down load your chat and speak to history before the cut-off date, so you can archive that information on your CRM software program and database.